Cancellation policy

Last updated: June 20, 2026

Order Cancellation

For any questions or to initiate a return, please contact us at contact@coral-ceramics.com.

In accordance with European Union legislation, consumers have the right to cancel online orders before the goods are processed or dispatched, without needing to provide a reason. Below are the details of our cancellation policy for your convenience:

1. Right of Cancellation
The order can be cancelled at any time before it is processed and/or shipped. Once the order processing has started or the order has been dispatched, it is no longer possible to cancel it. In these cases, the customer must follow the return procedure described in our return policy.

2. How to Exercise the Right of Cancellation
To exercise the right of withdrawal, you may either access your account and view your orders to start a return or cancellation, or contact us directly via email or letter, clearly stating your intention to return the product.

Please include the following information:

• Order number
• Full name
• Email address
• Products you wish to cancel
  
  

This policy applies to customers within the European Union.